Quicklinks
Consultation and engagement hub
Welcome to the Townsville Hospital and Health Service consultation and engagement hub.
The hub provides Townsville Hospital and Health Service patients, carers, staff, healthcare providers and all community members the opportunity to be involved in shaping the future of healthcare in the region and a platform to have their say about health service planning, design, delivery and evaluation.
Our consultations, engagement opportunities and expressions of interest may target specific groups of people or be open to everyone.
A list of open opportunities is below. We would love for you to get involved.
Open consultations
Consumer and community engagement survey
We know healthcare is better when we talk to our patients, consumers and community. Help us shape how we communicate with you and how we can do better.
Please complete our five-minute survey and tell us what you think. All responses are anonymous.
The survey is open until 5pm Friday 10 March 2023.
Complete the survey here.
Open expressions of interest
There are currently no open expressions of interest.
Closed consultations
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Local Area Needs Assessment
Closed 10 October 2022
The Townsville Hospital and Health Service conducted a Local Area Needs Assessment to determine what infrastructure the region needed to address priority health issues of the future.
Community responses were collated and used alongside analysis of population health data to inform future planning and development. The findings will be released publicly in 2023.
Health Equity Strategy
Closed 30 June 2022
Townsville Hospital and Health Service has developed a plan to address health equity and to improve health outcomes for Aboriginal and Torres Strait Islander people.
We conducted an initial round of co-design consultation to co-develop the draft plan with more than 200 people, voicing ideas for change and improvement.
This consultation draft was a summary of the feedback we heard during the initial co-design consultation phase and proposed strategies for actions we planed to include in the inaugural Health Equity Strategy.
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Specialist Outpatient Clinics
Closed 29 March 2022
In this survey, Townsville University Hospital and Kirwan Health Campus required feedback to inform major remodelling of specialist outpatient clinics.
Health Equity Strategy
Closed 14 March 2022
Townsville Hospital and Health Service required community feedback to inform a Health Equity Strategy to improve health outcomes for Aboriginal and Torres Strait Islander people.
Closing the Gap is not something that can be done by the public health system alone as our first interaction with a patient can often be when they are already unwell.
Therefore, we sought input from the wider community about how our hospital and health service could redesign and reshape the way we provide care to Aboriginal and Torres Strait Islander people.
This survey represented a crucial component in the development of the Health Equity Strategy.
Consumer Survey
Closed 30 September 2021
Good patient outcomes rely on good partnerships between patients, doctors and other health staff. This survey aimed to gather knowledge on your experience, confidence and thoughts on working well with our health staff. How do you make decisions? Are you confident asking questions? Where do you go for advice?
It is important to know how our patients feel in the health system, how they engage with it, and what they are comfortable in asking when it comes to their own care. This gives us the basis from which we can make decisions to help our patients feel more empowered in their health care.
Healthcare services for older people in North Queensland
Closed 25 September 2020
Thank you to all those who participated in the survey to inform the development of the Townsville HHS Older Persons Strategy Healthy ageing in North Queensland – A Strategy for improving healthcare delivery for older persons in Townsville Hospital and Health Service 2020 – 2030.
Your feedback strongly supported the desire for an environment that supports older persons interacting with their community and for older persons to remain as independent as possible for as long as possible.
You can view the strategy here.
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Closed expressions of interest
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Burdekin Community Advisory Network
Closed 16 January 2023
We needed a resident of the Burdekin to help us make a difference to healthcare in their community?
The Burdekin Community Advisory Network is a group that works alongside the Townsville Hospital and Health Service to improve healthcare for local residents.
We were looking for energetic, interested people who could attend regular meetings.
Voluntary assisted dying (VAD)
Closed 27 November 2022
On 1 January 2023, voluntary assisted dying became available in Queensland.
It gives eligible people, diagnosed with a life-limiting condition who are dying and suffering, an additional end-of-life choice by allowing them to choose the timing and circumstances of their death.
We needed the insight of a community member to work with us as we implemented Voluntary Assisted Dying (VAD) in our health service.
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Contact us
Phone: (07) 4433 2122
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Useful Resources
Consumer Advisory Council
Aboriginal and Torres Strait Islander Community Advisory Council
Townsville Hospital and Health Service Consumer and Community Engagement Strategy 2018 – 2022
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The Townsville Hospital and Health Service acknowledges the Traditional Owners of the land on which our health facilities have been built. We pay respects to Elders past, present and emerging; and we value Aboriginal and Torres Strait Islander history, culture and knowledge.