Visit or contact a patient

What's changed recently:

Queensland has recently introduced a new traffic light system which provides information on the current COVID-19 threat, includes guidance on how to reduce the risk of catching and spreading COVID-19 and when people should wear masks. 

Visitors to our hospitals do not need to be vaccinated against COVID-19 or check-in on arrival. From October 31 2022 community members are asked to follow Queensland Health's traffic light guidelines about if they should to wear a mask when visiting a Townsville Hospital and Health Service facility. Please wear a mask if requested by staff. 

Some visitor restrictions still apply. You should not attend a healthcare facility, including aged care homes, as a visitor if you are unwell or have any COVID-19 symptoms. 

More information about the traffic light system can be found here.  

Visiting Hours

Here at the Townsville HHS, we acknowledge the vital role families and carers play in a patient’s care and recovery which is why our facilities have visiting hours from 8am - 8pm every day.

We ask you to remember during visiting that many of our patients require rest for their recovery, so please be mindful of this when visiting. Some ward areas may also have rest times established, when the lights are dimmed and visitors are asked to keep noise to a minimum. Patients may request no visitors at times and this will be respected.

Many complex processes and procedures happen during healthcare. There may be times when you are asked to leave the area for short periods. If you are unsure about the best time for visiting, we encourage you to talk directly to staff on the ward.

Contacting patients at Townsville University Hospital

Patients at Townsville University Hospital can be contacted by phoning the switchboard on (07) 4433 1111 and asking to be connected to their ward. Each patient has a telephone by their bedside.

Family and friends are encouraged to make direct contact with patients for information.

The phone number for the bedside telephone is: (07) 4433 followed by the ward area and the bed number. Ward areas are:

• Oncology, maternity and children's ward = 70
• Medical ward area = 71
• Surgical ward areas = 72

1. bed 37 in surgical = (07) 4433 7237