Visiting Hours and Contacting Patients

What's changed recently:

Visitors to our hospitals no longer need to be vaccinated against COVID-19 or check-in on arrival. Masks are still required so, please remember to bring your mask when visiting our facilities.

Visitor restrictions are still in place for COVID-positive patients. There are also some restrictions in place for international arrivals, COVID-19 positive people, and close contacts. Our aged care residents are some of our most vulnerable community members and the visitor restrictions continue for those facilities and disability accommodation services.

For more information, please click below:

Protecting residential aged care residents | Queensland Government (www.qld.gov.au)

Hospital visitors | Queensland Government (www.qld.gov.au)

Visiting Hours

Here at the Townsville HHS, we acknowledge the vital role families and carers play in a patient’s care and recovery which is why our facilities have visiting hours from 8am - 8pm every day.

We ask you to remember during visiting that many of our patients require rest for their recovery, so please be mindful of this when visiting. Some ward areas may also have rest times established, when the lights are dimmed and visitors are asked to keep noise to a minimum. Patients may request no visitors at times and this will be respected.

Many complex processes and procedures happen during healthcare. There may be times when you are asked to leave the area for short periods. If you are unsure about the best time for visiting, we encourage you to talk directly to staff on the ward.

Contacting patients at Townsville University Hospital

Patients at Townsville University Hospital can be contacted by phoning the switchboard on (07) 4433 1111 and asking to be connected to their ward. Each patient has a telephone by their bedside.

Family and friends are encouraged to make direct contact with patients for information.

The phone number for the bedside telephone is: (07) 4433 followed by the ward area and the bed number. Ward areas are:

• Oncology, maternity and children's ward = 70
• Medical ward area = 71
• Surgical ward areas = 72

1. bed 37 in surgical = (07) 4433 7237