Visiting Hours and Contacting Patients

What's changed recently:

• From Thursday, 20 January there will be a change to visitor restrictions at public hospitals across Queensland. There is now a maximum of two visitors permitted for each patient in most patient settings, with tighter restrictions in areas such as the Emergency Department and post-operative ward. This will not restrict access to health care for anyone; everyone will have access to care or treatment regardless of their vaccination status. Anyone making healthcare decisions for a patient, for example a parent or carer, will also be permitted to accompany them. For more information, visit: https://bit.ly/currenthospitalrestrictions
• From December 17 anyone visiting a public healthcare facility will need to be fully vaccinated against COVID-19. Present proof of vaccination by downloading your vaccination certificate onto the Check In Qld app, bringing your COVID vaccination card or printing a copy from your MyGov account. This does not apply to patients. Some exemptions may apply.

For more information, please click below:

Protecting residential aged care residents | Queensland Government (www.qld.gov.au)

Hospital visitors | Queensland Government (www.qld.gov.au)

Visiting Hours

Here at the Townsville HHS, we acknowledge the vital role families and carers play in a patient’s care and recovery which is why our facilities have visiting hours from 8am - 8pm every day.

We ask you to remember during visiting that many of our patients require rest for their recovery, so please be mindful of this when visiting. Some ward areas may also have rest times established, when the lights are dimmed and visitors are asked to keep noise to a minimum. Patients may request no visitors at times and this will be respected.

Many complex processes and procedures happen during healthcare. There may be times when you are asked to leave the area for short periods. If you are unsure about the best time for visiting, we encourage you to talk directly to staff on the ward.

Contacting patients at Townsville University Hospital

Patients at Townsville University Hospital can be contacted by phoning the switchboard on (07) 4433 1111 and asking to be connected to their ward. Each patient has a telephone by their bedside.

Family and friends are encouraged to make direct contact with patients for information.

The phone number for the bedside telephone is: (07) 4433 followed by the ward area and the bed number. Ward areas are:

• Oncology, maternity and children's ward = 70
• Medical ward area = 71
• Surgical ward areas = 72

1. bed 37 in surgical = (07) 4433 7237