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2021-07-07 10:08:45

Consumer Advisory Council

Virginia Bendall-Harris

CAC Chair

Virginia is a long-term customer service professional and the recipient of Customer Service Manager of the Year at both state (Queensland) and national levels. The award is bestowed by the Customer Service Institute of Australia. Virginia is a passionate advocate for bringing the voice of the customer into business. 


She has implemented customer surveys and feedback processes, as well as employee engagement surveys which ‘take the pulse’ of an organisation from a customer and employee perspective.

Virginia’s interest in the healthcare sector was piqued by personal impact after her mother had a severe stroke. She cared for her mother and navigated the world of aged care as a result. Additionally, her grandson was born with multiple health issues and she has supported his development and engagement with the health services provided by Townsville University Hospital.

Virginia is a graduate of Monash University with a Master’s in Business Administration. The focus of her studies was on bringing about change in large organisations.


Kaylee Boccalatte

CAC Member – Burdekin Community Advisory Network representative

Kaylee is passionate about assisting her local community improve healthcare services in the region and optimise access to the necessary resources. She has a Doctor of Philosophy (majoring in Employment Relations, Transaction Cost Economics and Neo-Classical Economic Value) and is serving her first term as a Councillor of the Burdekin Shire Council.


Kaylee has held various roles over the years, currently serving as a Councillor of the Burdekin Shire and council-appointed Director of Lower Burdekin Water and Committee Member of Burdekin Shire Rivers Improvement Trust. In part, her knowledge and experience stems from her roles as Director of the Nu-Tank group of companies (2008-2016), a lecturer and sessional academic at James Cook University (2017-2019), a Contributing Author for Palgrave Macmillan (2019-present) and undertaking all administrative tasks for her sugar cane farm.

Kaylee is married with four children. She is honoured to have the opportunity to engage with the Townsville HHS to assist in improving the health and wellbeing of her local community.


Niki Flute

CAC Member - Hughenden Community Advisory Network representative

Niki’s family operates a cattle-grazing property 60 kilometres north west of Hughenden. Health and wellbeing are important to Niki and she is a personal trainer and fitness trainer in Hughenden instructing fitness, thump boxing and yoga classes since 2014.


The Hughenden Community Advisory Network (CAN) is part of Niki’s portfolio as a newly elected councillor for the Flinders Shire Community.  In her role on the CAN and as a representative for Hughenden on the CAC, Niki endeavours to bridge some of the gaps and help support the Townsville Hospital and Health Service with healthcare services to outback towns.


Genus Passi

CAC Member - ATSICAC representative

Genus is a Torres Strait Islander descended from Lifou, New Caledonia and Parama, Western Province (Papua New Guinea). He has lived most of his life in Townsville with his earlier years spent growing up in Hughenden, when his grandparents moved from Darnley Island in the eastern Torres Strait to work with Queensland Railways.


He began his working life as a 15-year-old in Townsville working with the Australian Taxation Office, completing a 12-month traineeship after which he continued to work for a further six years in various business units.

Genus moved to Mackay for a period, before returning home to Townsville when his grandmother was diagnosed with cancer passing seven months later.

Genus worked with Queensland Railways for two years during his grandmother’s cancer journey, stationed in Richmond west of Townsville, then started work back in Townsville with Youth Justice and Adult Corrective Services for 15 years.

Genus is passionate about working in communities and was fortunate to have developed many of these relationships and networks in the various positions he has worked in over the years.

He is a proud Meriam man with strong cultural and family values and continues to work hard and play a leadership role to educate, mentor, and role model these values to our families, young people and the wider community and workforce.


Peta Lynn Ross

CAC Member

Peta is a Juru Traditional Owner who has extensive personal and professional experience working with Traditional Owners within the legislative compliance framework. Peta is a former detective with the Queensland Police Service and currently manages the Indigenous Compliance Team at the Great Barrier Reef Marine Park Authority. 


Her leadership and ability to deliver Traditional Owner outcomes is founded on collaborative cross-partnerships and her successes have directly led to her inclusion on all aspects of Traditional Owner business.

As a chronic pain patient of the Townsville HHS, Peta believes that cultural shifts will assist with Aboriginal and Torres Strait Islander people battling to eliminate disease and mental health issues and reduce mortality and she will support these messages through her membership of the CAC.