Outpatient appointment – Frequently Asked Questions
Many of you will have received information about your outpatient appointment/s. Protecting our patients and community is now more important than ever. Please see answers below to some frequently asked questions.
For coronavirus information relating directly to Townsville Hospital and Health Service, please click here.
What do I need to know prior to coming to hospital for my appointment?
Our health service has introduced measures to keep you and your family safe. We ask that you:
- Limit the number of support people you bring to your outpatient appointment to a maximum of two people
- Where possible, adhere to physical distancing requirements by keeping a minimum of 1.5 metres between yourself and others when you attend the hospital
- Please do not arrive more than 30 minutes before your appointment is scheduled to help decongest our waiting rooms
- Use hand sanitising facilities in outpatient areas and throughout the hospital
- Take note of all hospital signage and directions
- Do not attend if you are sick or unwell.
I received a message to attend my upcoming appointment, but I am sick or in self-isolation. What should I do?
To ensure the health and wellbeing of all patients and staff, if you are currently:
- in self-isolation or quarantine due to COVID-19 precautions,
- sick, have a fever, and/or a flu-like illness,
- or unable to attend this appointment for other reasons,
please advise the hospital as soon as possible so they can notify your treating clinical team and arrange another appointment for you at a later date.
What does a telehealth or phone appointment mean for me?
If you have received notification that your appointment is a phone or telehealth appointment it is because your clinical team are confident that they can provide you with the care you need without physical contact.
Your appointment will still be conducted by a clinician from your treating team. Depending on your situation your clinical team may include a specialist doctor, a medical registrar, a specialist nurse or an allied health clinician such as a psychologist or dietitian.
If you have received a notice that your appointment is a telehealth appointment you will be contacted with further information and support on how to set up telehealth on your personal device. To see a factsheet on how you access telehealth appointments, click here.