Visiting hours, coming to appointments
Our staff are dedicated to providing a safe environment for all of our patients and visitors. Please see information below regarding changes to services, visiting hours and outpatient appointments.
What's changed recently
Queensland has recently introduced a new traffic light system which provides information on the current COVID-19 threat, includes guidance on how to reduce the risk of catching and spreading COVID-19 and when people should wear masks.
Visitors to our hospitals do not need to be vaccinated against COVID-19 or check-in on arrival. From October 31 2022 community members are asked to follow Queensland Health's traffic light guidelines about if they should to wear a mask when visiting a Townsville Hospital and Health Service facility. Please wear a mask if requested by staff.
Some restrictions remain, you should not attend our healthcare facilities, including aged care homes, as a visitor if you:
- have COVID-19
- you tested positive to COVID-19 in the past seven days
- are a close contact
- have recently had COVID-19 test and you are waiting to receive the results
- have COVID-19 symptoms
Coming to your appointment:
- only come in for your appointment if you do not have COVID-19 symptoms. If you have Covid-19 symptoms it is important that you do not attend your scheduled appointment. Please either respond ‘no’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter
- please limit any family or support people and ensure everyone is well
Outpatient appointments - business as usual
Townsville Hospital and Health Service has resumed all outpatient services.
You can bring two support people to outpatient appointments across all Townsville Hospital and Health Service facilities.
If you are unwell, are unable to attend or are in self-isolation or quarantine due to COVID-19 it is important that you let us know and we will rebook you.
If your condition worsens during this period, seek advice from your GP.