Visiting hours, coming to appointments
Our staff are dedicated to providing a safe environment for all of our patients and visitors. Please see information below regarding changes to services, visiting hours and outpatient appointments.
What's changed recently
- From Thursday, 20 January there will be a change to visitor restrictions at public hospitals across Queensland. There is now a maximum of two visitors permitted for each patient in most patient settings, with tighter restrictions in areas such as the Emergency Department and post-operative ward. This will not restrict access to health care for anyone; everyone will have access to care or treatment regardless of their vaccination status. Anyone making healthcare decisions for a patient, for example a parent or carer, will also be permitted to accompany them. For more information, visit: https://bit.ly/currenthospitalrestrictions
- From December 17 anyone visiting a public healthcare facility will need to be fully vaccinated against COVID-19. Present proof of vaccination by downloading your vaccination certificate onto the Check In Qld app, bringing your COVID vaccination card or printing a copy from your MyGov account. This does not apply to patients. Some exemptions may apply.
Coming to your appointment:
- only come in for your appointment if you are well.
- please limit any family or support people and ensure everyone is well.
If you are unwell:
if you are unwell it is important that you do not attend your scheduled appointment. Please either respond ‘No’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter.
- please take this quick quiz to see if you should stay at home.
Outpatient appointments - business as usual
Townsville Hospital and Health Service has resumed all outpatient services.
You can bring two support people to outpatient appointments across all Townsville Hospital and Health Service facilities.
If you are unwell, are unable to attend or are in self-isolation or quarantine due to COVID-19 it is important that you let us know and we will rebook you.
If your condition worsens during this period, seek advice from your GP.