Visiting hours, coming to appointments
Our staff are dedicated to providing a safe environment for all of our patients and visitors. Please see information below regarding changes to services, visiting hours and outpatient appointments.
What's changed recently
Visitors to our hospitals no longer need to be vaccinated against COVID-19 or check-in on arrival. Masks are still required so, please remember to bring your mask when visiting our facilities.
Visitor restrictions are still in place for COVID-positive patients. There are also some restrictions in place for international arrivals, COVID-19 positive people, and close contacts. Our aged care residents are some of our most vulnerable community members and the visitor restrictions continue for those facilities and disability accommodation services.
For more information, please click below:
For the latest COVID-19 visitor requirements, please click below:
Coming to your appointment:
- only come in for your appointment if you are well.
- please limit any family or support people and ensure everyone is well.
If you are unwell:
if you are unwell it is important that you do not attend your scheduled appointment. Please either respond ‘No’ to your text message (if applicable) or contact the relevant department via the phone number on your booking letter.
- please take this quick quiz to see if you should stay at home.
Outpatient appointments - business as usual
Townsville Hospital and Health Service has resumed all outpatient services.
You can bring two support people to outpatient appointments across all Townsville Hospital and Health Service facilities.
If you are unwell, are unable to attend or are in self-isolation or quarantine due to COVID-19 it is important that you let us know and we will rebook you.
If your condition worsens during this period, seek advice from your GP.